Support
Something not working, or a call that did not go the way you expected? Write to us.
Contact us
Email support@dialitai.com. We answer within two business days.
It helps to include the date and time of the call and the business you were calling, so we can find the record.
Common questions
How does a call work?
You describe the task in your own words, the app shows you exactly what the assistant will say, and you approve it. The assistant then calls the business, states in its first sentence that it is an AI calling on your behalf, and reports back with a summary and the full transcript.
What does a call cost?
Calls are billed per second at about $0.03 per second. You buy credits in the app; nothing is charged as a subscription. The balance is shown before and after every call, and the exact cost appears on the call result.
What happens if nobody answers?
You are not charged. A call that is busy, unanswered or refused by the carrier releases its reservation back to your balance, and the result screen says what happened.
Can I hear the call while it happens?
Not yet. The transcript, the summary and the outcome arrive on the result screen seconds after the call ends.
How do I delete my account or my call history?
Email us from the address on your account and we delete the account, its call records and their transcripts within 30 days.
Billing and privacy
Refunds are covered in our refund policy. What we store and for how long is in the privacy policy, and the terms cover the rest.