Refund Policy

1. How Our Billing Works

Dial It AI operates on a prepaid credit system. You purchase credits before using the service, and credits are deducted based on the duration of each completed call. Our current rate is approximately $0.03 per second (~$1.80 per minute). The minimum credit purchase is $5.00.

Credits do not expire and remain in your account until used. There are no recurring charges or subscriptions — you only pay for what you use.

2. Refund Eligibility

Full Refund

You are entitled to a full refund of your unused credit balance if:

• You request a refund within 14 days of your most recent credit purchase
• The credits have not been used for any completed calls

Partial Refund

You may receive a partial refund of your remaining unused credits if:

• You request a refund within 30 days of purchase
• Some credits have been used — only the unused portion is refundable

Automatic Credit (No Refund Needed)

In the following cases, your credits are not deducted at all, so no refund is necessary:

• The call failed to connect (busy, no answer, invalid number)
• The call dropped due to a technical error on our side
• The AI agent encountered an error and could not complete the task

Service Disruption Refund

If you were charged for a call that was interrupted or failed due to a problem with our service (not the recipient's phone), we will automatically refund the credits for that call. If automatic detection misses a failed call, contact us and we will investigate and issue a credit.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Credits used for completed calls, regardless of the call outcome (e.g., the business was closed, the recipient declined your request)
• Credit purchases made more than 30 days ago
• Accounts terminated for violating our Terms of Service (including fraud, harassment, or illegal activity)
• Dissatisfaction with the AI's performance on a connected call (the call was completed as intended; the AI performed to the best of its ability)

4. How to Request a Refund

To request a refund, email us with the following details:

• Subject line: "Refund Request"
• The email address associated with your Dial It AI account
• The date and approximate amount of the purchase
• The reason for your refund request

5. Refund Processing

• Refund requests are reviewed within 3 business days
• Approved refunds are returned to your original payment method
• Depending on your bank or card issuer, the refund may take 5–10 business days to appear on your statement
• You will receive an email confirmation when your refund is processed

6. Account Cancellation

You may close your Dial It AI account at any time by contacting us at support@dialitai.com.

Upon account closure:

• Unused credits purchased within the last 30 days are eligible for a refund
• Credits older than 30 days are forfeited
• Your call history and transcripts will be deleted within 30 days
• Account deletion is permanent and cannot be undone

7. Disputes

If you believe you have been incorrectly charged or disagree with a refund decision, please contact us at support@dialitai.com. We will review your case and respond within 5 business days. We encourage you to resolve billing questions with us directly before filing a chargeback with your payment provider, as chargebacks may result in account suspension.

8. Contact Us

For any questions about this Refund Policy or your credits: